“A lifelong customer is not an accident.”
In the world of online retail, it’s all puppies and flowers until the customer clicks “buy.” After that, the romance is gone, replaced with a maze of customer service phone trees, shipping headaches, and the occasional ugly, grey email. But the post-purchase experience is an important moment of truth, and an opportunity for retailers to build stronger customer relationships that lead to continued engagement and brand loyalty.
Narvar offers an enterprise SaaS platform that helps leading brands and retailers build lifelong relationships with their customers beyond the “buy” button. More than 300 leading retailers worldwide – including Nordstrom, Sephora and GameStop – use Narvar's shipping, tracking, returns, and analytics products to transform their customers' post-purchase experiences. For more information, visit www.narvar.com.